Medical Receptionist

An exciting opportunity has arisen for a dynamic professional to join our Clinic reception team. As a part of medical administration, you will be responsible for managing patients' appointment bookings, reception services, and providing excellent administrative support to our specialist clinicians. Your role will contribute to delivering high-quality care to our patients in a busy, patient-first environment. You will also collaborate with a friendly reception team.

Benefits

• Up to $15,899 tax-free salary packaging options 
• Up to $2,650 meals and entertainment allowance 
• Join Australia’s leading respiratory and sleep research organisation
• Play a crucial role in our patient-centric clinic
• Work with our dedicated clinicians
• Easily accessible by public transport
  

Location

This role will be based at the Woolcock’s new premises at 2 Innovation Road, Macquarie Park (within Macquarie University precinct).

Responsibilities 

• Welcome and assist patients and visitors on arrival at the reception desk
• Manage medical reception duties including taking incoming calls and email inquiries
• Appointment bookings and referrals in person and by phone
• Patient billing, payments, and updating files
• General administrative and reception desk duties

Experience and attributes 

• Previous medical reception experience 
• Ability to juggle high-volume incoming calls
• A sound understanding of Medicare, health funds and third parties
• Exceptional customer service skills with a patient-focused approach 
• Excellent organisational and multi-tasking skills
• Excellent verbal and interpersonal skills, displaying empathy and active listening 
• High attention to detail, integrity, efficiency, and accuracy 
• Efficient and capable, showing initiative and collaborating well with team members 
• Professional and courteous manner 
• Proficiency in MS Office and practice management software 
• High ethical standards 
• Confident and enjoys working in a fast-paced environment with a ‘can-do’ attitude

Apply Now
If this sounds like something you would be interested in, please apply by sending your CV via email to hr@woolcock.org.au.

Please Note: The Woolcock Clinic is a private health facility that follows the Public Health (COVID-19 Vaccination of Health Care Workers) Order 2021. Health care workers are required to have received at least two doses of a COVID-19 vaccine.

Residency Requirements: Valid working rights in Australia.

Employer questions

Your application will include the following questions:

• Do you have a valid working right to work in Australia? Please advise the type of visa.
• How many years' experience do you have as a medical receptionist?
• Which of the following Microsoft Office products are you experienced with?
• Which of the following medical practice management software do you have experience with?
• What's your expected annual base salary?