Administration Assistant - Patient Bookings

Administration Assistant - Patient Bookings

An exciting opportunity has arisen for a dynamic professional to become an integral part of the Woolcock Clinic administration team. This opportunity will see you responsible for managing patients’ appointments and reception services, and providing excellent administrative support to our specialist clinicians in delivering high-quality care to our patients. You will thrive in a busy, patient-first environment, and assist the clinical workforce administrative team, while also working with a friendly reception team. 


  • Salary packaging options (up to $15,899 tax-free)
  • Meals and entertainment allowance of up to $2,650
  • Join Australia’s leading respiratory and sleep research organisation
  • Be part of a dedicated clinic team
  • Easily accessible location by public transport

Key Responsibilities

  • Coordinating and managing appointment bookings in a timely, professional, and friendly manner
  • Managing patient billing, payments, and updating patient records
  • Liaising and engaging with our referral network
  • Addressing clinician-patient inquiries and problem-solving as required
  • Administrative duties including scanning, filing, photocopying, uploading documents to patient files, record-keeping
  • Managing time and resources effectively
  • Assisting with other administrative tasks as required

Essential criteria

  • Demonstrated experience in providing administrative support in a medical/healthcare setting
  • Exceptional customer service skills, desire to be patient focussed
  • Excellent verbal and interpersonal skills, display empathy and active listening
  • Confident and enjoys working in a fast-paced environment, with a 'can-do' attitude
  • High attention to detail with a focus on integrity, efficiency, and accuracy
  • Efficient and capable, shows initiative and collaborates well with team members
  • Professional and courteous manner
  • High ethical standards
  • MS Office and practice management software proficiency
  • Willingness to learn and grow

How to apply

If this sounds like something that you would be interested in, please apply promptly as we will be assessing all applications as they are received. We are very keen to learn how you would add strength to our team.

Please apply to our Human Resources Team at

Please note: The Woolcock Clinic is a private health facility that follows the Public Health (COVID-19 Vaccination of Health Care Workers) Order 2021: Health care workers will need to have received at least one dose of a COVID-19 vaccine by 30 September 2021 and both doses by 30 November 2021 to continue working for NSW Health or a Private Health Facility.

Residency requirements: Australian citizens and Permanent Residents only (incl. New Zealand Citizens)

About us

The Woolcock Institute of Medical Research is a not-for-profit organisation that strives to improve breathing and sleep health through world-class research, clinical care, and education. Our dedicated multidisciplinary team of specialists at the Woolcock Clinic are at the forefront of their fields, with access to the latest innovations in diagnosis and evidence-based treatments for respiratory and sleep disorders. The Woolcock Clinic also offers a comprehensive range of respiratory tests and sleep studies. 

We are the world's number one respiratory and sleep medical research organisation.

We conduct ground-breaking research that leads to the prevention of diseases, the cure of diseases and the reduction of disease burden on the lives of patients.

We translate ground-breaking discoveries into practice for the benefit of individuals and society.

We aspire to prevent the development of disease, cure where disease is present and remove the burden of disease.

We are a not-for-profit research institute.

Everything we do is founded on integrity, responsibility, stewardship, openness, fairness, accountability.

We are caring, reliable, supportive, open, honest, trustworthy, committed, dedicated, passionate, professional.

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